Privacy Policy
Last updated: 12 June 2026
This privacy policy explains how Bromley Cleaning Services Ltd (“we”, “us”, “our”) collects, uses, stores and protects your personal data, and the rights you have in relation to it. We are committed to protecting your privacy and to handling your personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2025.
Who we are
Bromley Cleaning Services Ltd is a family-owned commercial cleaning and facilities management company based in Liverpool, providing services across Merseyside and the North West. For the purposes of data protection law, we are the “data controller” responsible for your personal data.
Our contact details are:
- Bromley Cleaning Services Ltd
- Telephone: 0151 558 0182
- Email: nikki@bromleycleaningservices.co.uk
Our named contact for data protection matters is Nikki Bourchier.
The personal data we collect
Depending on your relationship with us, we may collect and process the following types of personal data:
Clients and prospective clients your name, business name, job title, postal address, email address, telephone number, site access details and any information you provide when requesting a quote or service.
Website visitors and enquiries the name, email address, telephone number and message details you submit through our contact form, together with technical data such as your IP address and information collected through cookies (see “Cookies and analytics” below).
Job applicants the contact details, employment history, qualifications, references and any other information you provide when applying for a vacancy with us.
Suppliers and contractors the contact and business details needed to manage our working relationship with you.
We do not seek to collect special category data (such as health information) through our website. Where we need such data in the course of employment or service delivery, we will tell you and rely on an appropriate lawful basis.
How we collect your data
We collect personal data when you contact us by phone, email or our website contact form; when you request or receive our services; when you apply for a job with us; and automatically through cookies and similar technologies when you use our website.
Why we use your data and our lawful basis
We use your personal data only where the law allows us to. The lawful bases we rely on are:
- Contract to provide quotes, deliver our cleaning and facilities services, manage our relationship with you and handle invoicing and payment.
- Legitimate interests to respond to enquiries, manage and improve our business, keep records, and ensure the security of our website and premises, where doing so does not override your rights.
- Legal obligation to comply with our legal and regulatory duties, such as tax, accounting, health and safety and employment law.
- Consent where you have given consent, for example to receive marketing communications or to allow non-essential cookies. You can withdraw consent at any time.
Sharing your data
We do not sell your personal data and we only share it where necessary to run our business or where we are required to by law. This may include trusted service providers who support us (for example IT, website hosting, accounting and payroll providers), and regulatory bodies, professional advisers or law enforcement where we are legally obliged to disclose information. Any third party that processes data on our behalf is required to keep it secure and to use it only for the purposes we specify.
Cookies and analytics
Our website uses cookies and similar technologies to help it function and to understand how visitors use it, including through Google Analytics. Cookies collect information such as the pages you view, the time and date of your visit and how you interact with the site. You can manage or refuse cookies through the consent banner on our website or through your browser settings, although some parts of the site may not work properly if you disable them.
How long we keep your data
We keep personal data only for as long as we need it for the purposes set out in this policy, or for as long as the law requires. Client and financial records are generally retained for six years in line with HMRC and accounting requirements. Enquiry and unsuccessful job application data is kept for a shorter period and then securely deleted.
How we protect your data
We take appropriate technical and organisational measures to keep your personal data secure and to protect it against unauthorised access, loss, misuse or alteration. Access to personal data is limited to staff who need it to do their job.
Your rights
Under data protection law you have the right to: be informed about how we use your data; request a copy of the data we hold about you; ask us to correct inaccurate or incomplete data; ask us to delete your data in certain circumstances; restrict or object to our processing; request that your data be transferred to another provider; and withdraw consent where we rely on it. To exercise any of these rights, please contact Nikki Bourchier at nikki@bromleycleaningservices.co.uk. We will not charge a fee in most cases and will respond within one month.
How to make a data protection complaint
If you have any concerns about how we collect, use or store your personal data, please tell us so that we can put things right. You can raise a data protection complaint by emailing Nikki Bourchier at nikki@bromleycleaningservices.co.uk, or by calling us on 0151 558 0182.
We will acknowledge your complaint within 30 days of receiving it. We will then take appropriate steps to investigate it without undue delay, keep you informed of our progress, and tell you the outcome.
If you are unhappy with how we have handled your complaint, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. You can contact the ICO at www.ico.org.uk, by calling 0303 123 1113, or by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. We would, however, appreciate the chance to address your concerns first.
Changes to this policy
We keep this privacy policy under review and may update it from time to time to reflect changes in our practices or the law. Any updated version will be posted on this page with a revised “last updated” date.